Auto Transport FAQ's
The following is a list of questions you may need answers to before shipping your car:
1. How long will car shipping take?
Pick up and transit times can vary. A few things that will affect these include: the company you choose, the pick-up as well as the drop-off locations. Auto transport usually ranges between 1 to 3 weeks on average. You should plan for a pick-up window of 1 to 7 days. An additional 7 to 14 days will be necessary for transit and delivery. Expedited services may be available from some companies for an additional fee.
2. How far in advance do I need to schedule my vehicle transport?
The sooner you arrange for car shipping, the better. If you know you need your car to reach its destination within a certain time-frame, try to schedule shipping at least a month in advance to insure your car arrives on time.
3. Where will my car be picked up and delivered?
Most car shipping companies make every effort to provide door-to-door pick-up. There are some instances, however, where this is just not possible due to several factors. These factors include: narrow streets, heavy vehicle restrictions and low power lines. In these situations the best option may be to arrange to meet the car shipping company in a nearby parking lot.
4. Am I able to leave my car somewhere else?
There are some car transport companies that have terminals that act as hubs for moving cars. If you are working with one of these companies you will most likely be allowed to drop your car off before shipment.
5. Will I be able to check on the progress of my car while it's in transit?
There is GPS tracking available for your car with some auto shipping companies. You will need to check whether this service is available through the company you choose. If this is an important option for you it's a good idea to look for this service while checking around for car shipping quotes.
6. Will my car be covered by insurance while it's being transported?
This is an important question. You want to make sure your vehicle arrives at its intended destination in the same condition you left it.
Vehicle transport companies are required to carry insurance which will cover the book value of your vehicle while it's being shipped. A vehicle condition report will be taken at the time you turn your car over to the shipping company. Upon arrival at its destination, you will be given the opportunity to go over the report again and compare it to the condition that your car arrived in. It's essential that you make a note of any discrepancies at this time; otherwise you may lose out on a claim.
7. What happens if my car is damaged in the vehicle shipping process?
While damage during auto transport is rare, it can happen. The car shipping company will work with you to reimburse for any damage that happened during the shipping process.
8. Will my car be driven by anyone else?
Your car will need to be driven on and off the truck by the truck driver. Your car may also need to loaded and unloaded once or twice while on the way to its destination, but this will be kept to a minimum.
The odometer reading will be noted during the initial vehicle condition report and again on the deliver receipt signed by the driver.
9. Am I allowed to pack personal belongings in the car during transport?
You may pack personal belongings in your car during shipping but do so at your own risk. Auto transport companies do not carry insurance to cover damage or loss of your personal belongings.
10. How can I pay for my car transport?
Before picking up your car, many auto shippers will require that you pay a deposit of anywhere from 10 to 25 percent of the total bill. Most auto shipping companies accept major credit cards such as Visa, Mastercard, American Express and Discover as well as cash or cashier's check. When your car is delivered you will be responsible to pay the balance of the car moving bill at that time.